Shipping & Returns

Return & Exchange Policy

To process a return of your purchase, contact us at +1 203 580 4899  or info@caremedicainternational.com, Monday through Friday, 9:30 am to 4:30 pm EST and a member of our Customer Service team will be happy to assist you.

We do not process product exchanges. However, we can process a return of your purchase. Then, you can then purchase a new product of your choice from Americanmedica.com. To process a return of your purchase, contact us at +1 203 580 4899 or info@caremedicainternational.com, Monday through Friday, 9:30 am to 4:30 pm EST, and a member of our Customer Service team will be happy to assist you.

SHIPPING POLICY

  • Your shipment should arrive within 2-6 business days from the date you placed the order

  • After your item ships, you’ll receive a shipping confirmation email that includes tracking information

FREE Shipping

Free shipping applies when your online order totals $50 or more!*

*Your total purchase must reach the designated amount prior to the costs of shipping and tax.

 

Same Day Shipping

Orders placed Monday to Friday by 3 PM Eastern Time will be packed and shipped the same day, as long as billing information is verified and processed correctly.

Orders containing out-of-stock items will be processed as quickly as possible, but cannot be shipped out the same day.

 

backorders

Sometimes it happens - a product is out of stock after you’ve ordered it. No fear, we’ll backorder it for you!

Any order containing an item that requires backorder will be held and the customer will be contacted immediately. In some cases, back-ordered item(s) in your purchase will be shipped to you separately at no extra charge via standard shipping when they become available.

 

Additional INFORMATIOn

  • Orders to PO. Boxes, APO/FPO/DPO are sent via USPS only.

  • We will notify you of any complications with your credit card.

  • We strictly follow all national regulations regarding the sale, purchase, and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States.